Archive for Help Desk Topics
Help Desk Software vs. Service Desk Software Which Tech Support Solution is Right for you? When selecting and deploying a tech support solution, it can be difficult to decide which product best meets the needs of a business. There are many different products on the market, and different types of products to choose from. Some […]
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Leave a Comment (0) →Help Desk Applications Help desk applications are certainly not made equal. Anyone who has spent time working for different organizations will have come across different help desk applications, either as a user, a technician or a supervisor. Each type of stakeholder has a specific idea about what efficiency means to them. Your help desk application […]
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Leave a Comment (0) →ITIL and Service Desk Software There is a great deal of work that happens behind the scenes to enable the end-products of a business. This often requires management of extensive data or complex processes which, though never conveyed to the customer, nonetheless impact the value delivered. Efficient use of ITIL service desk software creates an […]
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Leave a Comment (0) →Customer Service Software and the Help Desk It can be beneficial when looking for help desk software to think of it in terms of ?Customer Service Software?. After all, your goal is to provide the best possible service and support to your customers. By focusing on how the software will improve customer service, you?ll likely […]
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Leave a Comment (0) →Free Help Desk Software for the US Military BrightBox Solutions will offer its full-featured, powerful web based help desk software, Help Desk Premier, free to US Military organizations through the end of June 2013. ?This offer is for a perpetual license that includes all features with unlimited users, and not a limited or “lite” version. […]
Read More →What is ITIL? ITIL stands for the Information Technology Infrastructure Library. Staff in IT departments use ITIL to better serve their customers and users. But what is ITIL? By using the guidelines set out in the ITIL framework, IT departments can develop best practices and improve the way different teams interact and manage the IT […]
Read More →Help Desk Premier Offered Free to Educational Institutions Through March 31, 2013, Help-Desk-Software, in cooperation with BrightBox Solutions, is offering its flagship product, Help Desk Premier, at no cost to US Educational Institutions. ?This offer originated in October, 2012, but due to the highly favorable response has been extended until the end of March, 2013. […]
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