Single Point of Contact (SPOC)
Team or department which handles communication between IT users and IT providers. Generally the service desk or help desk in ITIL terms.
Please select from the menu above
- Access Management
- Active Directory (AD)
- Active Directory Integration (ADI)
- Application Programming Interface (API)
- Asset Management (AM)
- Availability Management
- Business As Usual (BAU)
- Business Continuity Planning (BCP)
- Business Impact Analysis (BIA)
- Business Service Management (BSM)
- Call Tracking
- Central Computer and Telecommunications Agency (CCTA)
- Change Advisory Board (CAB)
- Change Management Process
- Change Request (CR)
- Computer Telephony Integration (CTI)
- Configuration Item (CI)
- Configuration Management Database (CMDB)
- Content Management System (CMS)
- Continual Service Improvement (CSI)
- Continuity of Operations Planning (COOP)
- Customer Relationship Management (CRM)
- Identity Management (IDM)
- Impact
- Incident
- Incident Management
- Independent Schools Examination Board (ISEB)
- Information and Communications Technology (ICT)
- Information Security Management System (ISMS)
- Information Technology Infrastructure Library (ITIL)
- Information Technology Service Continuity Management (ITSCM)
- Information Technology Service Management (ITSM)
- International Service Management Standard (ISMS)
- International Standards Organization (ISO)
- Office of Government Commerce (OGC)
- Open Source Software
- Operational Level Agreement (OLA)
- Organizational Unit (OU)
- Password Management
- Password Reset Software
- Plan Do Check Act (PDCA)
- Priority
- Priority Matrix
- Problem (ITIL)
- Problem Management
- Product Life Cycle (PLC)
- RAG Chart
- Rapid Problem Resolution (RPR)
- Remote Diagnostic Software
- Request
- Request for Change (RFC)
- Request for Information (RFI)
- Root Cause Analysis (RCA)
- Service Design (SD)
- Service Desk
- Service Desk Institute (SDI)
- Service Desk Software
- Service Level
- Service Level Agreement (SLA)
- Service Level Management (SLM)
- Service Operation (SO)
- Service Strategy (SS)
- Service Transition (ST)
- Single Point of Contact (SPOC)
- Small to Medium Business (SMB)
- Small to Medium Enterprise
- Software As A Service (SAAS)
- Software Asset Management (SAM)
- Software Development Kit (SDK)