Administration of Help Desk Premier

Help Desk Software → Support Categories → Administration

System Settings

System Settings The System Settings screen contains a range of general configuration settings. Access this screen via?Administration ??General Configuration ??System Settings. General tab Rows per Page?sets the default number of rows shown in lists throughout Help Desk Premier. It accepts a number between 5 and 100. Send email as?selects HTML or Plain Text format for […]

Holidays and Operating Hours

Holidays Help Desk Premier uses information about holidays and opening hours to calculate the expected completion time for a ticket. Holidays are configured under?Administration ??General Configuration ??Holidays. Adding a Holiday Click the Add icon in the toolbar to open the Add Holiday form. Use the form to set up a new Holiday, set the duration […]