In Help Desk Premier, Departments are sub-categories of Organizations. Use a Department to classify users into products, physical locations or teams to work on functions such as Marketing, Sales, Support, Human Resources, Accounts and so on.
Each Department can be allocated a Department Head.
View the list of Organizations, or create a new Organization, at?Administration ? Users ? Departments.
Click on the name of a Department to open it for editing, or click the green Add icon to add a new Department.