In Help Desk Premier, an Organization is a collection of Technicians, Requesters and Administrators.

Use Organizations to manage your workflow, organize your users and place users into logical groups. You can create Custom Fields for Organizations to track data in a way that makes sense for each one.

  • Each user can only be added to one Organization.
  • Organizations are not mandatory, but they are recommended if you need to track trends and generate Reports.

Managing Organizations

View the list of Organizations, or create a new Organization, at?Administration ? Users ? Organizations.

Click on the name of an Organization to open it for editing, or click Add to add a new Organization.

Navigate through the Organization?s details using the tabs.


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