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Free Help Desk Software for US Military

Free Help Desk Software for the US Military BrightBox Solutions will offer its full-featured, powerful web based help desk software, Help Desk Premier, free to US Military organizations through the end of June 2013. ?This offer is for a perpetual license that includes all features with unlimited users, and not a limited or “lite” version. […]

Tags: free, images, MILITARY

Posted in: Blog, Help Desk Topics

What is ITIL?

What is ITIL? ITIL stands for the Information Technology Infrastructure Library. Staff in IT departments use ITIL to better serve their customers and users. But what is ITIL? By using the guidelines set out in the ITIL framework, IT departments can develop best practices and improve the way different teams interact and manage the IT […]

Tags: images, map, process, service, transition

Posted in: Help Desk Topics